Returns & Exchanges

At Duchess, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all designer tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided in your portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our atelier inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.