Frequently Asked Questions
Everything you need to know about your Duchess experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for evening wear?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' or 'Clearance' cannot be returned or exchanged.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing your bust, waist, and hip measurements to our chart for the most accurate fit.
Are your fabrics sustainably sourced?
At Duchess, we prioritize quality and ethics. 80% of our current collection is crafted from eco-friendly materials, including organic cotton and recycled polyester, sourced from certified suppliers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.